Comments on: Iconfactory missed the point http://albj.net/2009/05/icon-factory-missed-the-point/ I’m Lee Bennett. You’re Not. Wed, 15 Jun 2011 16:31:11 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Lee Bennett http://albj.net/2009/05/icon-factory-missed-the-point/#comment-1711 Lee Bennett Tue, 19 May 2009 05:00:51 +0000 http://albj.net/?p=70#comment-1711 Craig - thanks for your answer. I acknowledge that there's probably a lot of frustration that TwitPic uploads frequently error out. That part was never in dispute. The point of contention I had, according to my understanding, is that, by handling it the way Twitterrific currently does, the tweet would appear, sans TwitPic URL. This means that a tweet could appear on my timeline such as, "Have a look at this weird guy I saw on the street," but there'd be no picture to go along with it. Yes, it would be fantastic if the picture sites, like TwitPic would collaborate with Twitter clients such as yours to send the text after the fact. For the present, however, which is the lesser of two evils? Your feeling seems to be that it's better to only have one of the two halves (the picture) fail, whereas I, and others I've chatted to, feel like the two--the tweet and the picture--make up a whole and one shouldn't appear without the other. Craig – thanks for your answer. I acknowledge that there’s probably a lot of frustration that TwitPic uploads frequently error out. That part was never in dispute. The point of contention I had, according to my understanding, is that, by handling it the way Twitterrific currently does, the tweet would appear, sans TwitPic URL. This means that a tweet could appear on my timeline such as, “Have a look at this weird guy I saw on the street,” but there’d be no picture to go along with it. Yes, it would be fantastic if the picture sites, like TwitPic would collaborate with Twitter clients such as yours to send the text after the fact. For the present, however, which is the lesser of two evils? Your feeling seems to be that it’s better to only have one of the two halves (the picture) fail, whereas I, and others I’ve chatted to, feel like the two–the tweet and the picture–make up a whole and one shouldn’t appear without the other.

]]> By: Craig Hockenberry http://albj.net/2009/05/icon-factory-missed-the-point/#comment-1710 Craig Hockenberry Tue, 19 May 2009 03:42:31 +0000 http://albj.net/?p=70#comment-1710 Lee, we have never supported the uploading of tweets to TwitPic or any other service. We only upload photos and then link to them. The scenario we're trying to avoid is this: 1) You upload your photo and text to TwitPic. 2) TwitPic has an error and doesn't forward your tweet to Twitter. 3) You and your followers never see the tweet or the picture in your timeline. The root of the problem is that step #2 happens A LOT. Our long term goal is to change how posting text to the photo service works -- we'd like to send them the text AFTER we know that the photo was successfully uploaded AND the tweet was posted to Twitter. -ch Lee, we have never supported the uploading of tweets to TwitPic or any other service. We only upload photos and then link to them.

The scenario we’re trying to avoid is this:

1) You upload your photo and text to TwitPic.
2) TwitPic has an error and doesn’t forward your tweet to Twitter.
3) You and your followers never see the tweet or the picture in your timeline.

The root of the problem is that step #2 happens A LOT.

Our long term goal is to change how posting text to the photo service works — we’d like to send them the text AFTER we know that the photo was successfully uploaded AND the tweet was posted to Twitter.

-ch

]]> By: RanMan http://albj.net/2009/05/icon-factory-missed-the-point/#comment-1707 RanMan Tue, 19 May 2009 01:13:30 +0000 http://albj.net/?p=70#comment-1707 Nice, perfect analogy. Nice, perfect analogy.

]]> By: Lee Bennett http://albj.net/2009/05/icon-factory-missed-the-point/#comment-1706 Lee Bennett Tue, 19 May 2009 00:30:44 +0000 http://albj.net/?p=70#comment-1706 My reply wasn't entirely dissimilar to what I typed in this blog entry, after the support response. Although I may have added something to the effect of their response being akin to a car dealer saying, "We've learned that some buyers leave their window down when it rains and they're getting wet. So to keep our customers dry, we're making the windows not roll down any more." My reply wasn’t entirely dissimilar to what I typed in this blog entry, after the support response. Although I may have added something to the effect of their response being akin to a car dealer saying, “We’ve learned that some buyers leave their window down when it rains and they’re getting wet. So to keep our customers dry, we’re making the windows not roll down any more.”

]]> By: RanMan http://albj.net/2009/05/icon-factory-missed-the-point/#comment-1705 RanMan Tue, 19 May 2009 00:07:04 +0000 http://albj.net/?p=70#comment-1705 Lee, that's funny and would constitute a big FAIL! I believe this what Clark Howard refers to as "customer no-service". Are you going to post your reply, or is it/will it be safe for public viewing? :) Lee, that’s funny and would constitute a big FAIL! I believe this what Clark Howard refers to as “customer no-service”. Are you going to post your reply, or is it/will it be safe for public viewing? :)

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